This book covers 12 fatal illusions common in organizations:

Vision - “Having a Mission Statement Means We Know Who We Are”

Priorities - “Of Course Our People Understand What’s Important”

Quality - “Everybody Knows What Quality Is”

Expectations - “We Don’t Know What to Expect of Those People”

Change - “We’ll Get to That Later”

Consequences - “I Think We Can Get Away With That”

People - “We’re Doing Better Than _______ ”

Openness - “We Can Run This Thing Without Sharing That Information”

Incentives - “In This Economy, They Should Be Happy to Have a Job”

Cooperation - “Just Give People a Chance and They’ll Work Together”

Passion - “We Don’t Need Passion If We Have a Good Plan”